Billing

Payments

For questions about managing payments, changing your payment method, changing payment currency, updating your credit card information, and trouble shooting credit card issues, refer to these articles:

• Managing payments
• Resolving issues when your credit card fails

Account suspension

For questions about declined payments, pending account suspension, or account reactivation after suspension, refer to these articles:

• Preventing account suspension
• Resolving issues when your credit card fails

Subscriptions

For questions about viewing your current subscription, agent seats, and plan types, refer to the following articles. Both account owners and administrators can view subscriptions. Account owners and billing admins can also make changes to subscriptions. Regular (non-billing admins) in sales-assisted accounts can request subscription changes.

• Viewing plan subscriptions
• Buying products
• Adding agent seats to your subscription
• Enabling admins to manage subscriptions
• Requesting subscription changes