Troubleshooting and Maintaining Your SCADA System

Introduction To ensure your utility-scale power plant operates at peak performance, Trimark provides a comprehensive suite of monitoring and support services. Whether you are using our True:SCADA platform, Vantage SCADA, or Remote Intelligent Gateways (RIG), maintaining a stable connection to the grid and the ISO is critical for regulatory compliance and revenue generation.

Common Maintenance Tasks

• Real-Time Data Monitoring: Use the Vantage dashboard to track Key Performance Indicators (KPIs) such as Performance Index (PI) and Availability Index (AI). If a site shows a drop in AI, it may indicate a device failure or a communication break.

• Revenue Meter Recertification: Revenue meters must be periodically tested and recertified to comply with CAISO and utility standards. Trimark’s field engineers handle the scheduling and execution of these certifications.

• SCADA Software Updates: Our engineering team regularly releases security patches and feature updates (such as enhanced BESS logic or Linux-based security hardening) to keep your system resilient against cyber threats.

The Support Process If you encounter a system anomaly, your first step is to submit a ticket via the Trimark Customer Portal. Once a ticket is submitted:

1. Initial Triage: A Support Engineer reviews the logs and diagnostic data.

2. Escalation: If the issue requires deeper technical changes, the Support Engineer creates a task in Azure DevOps (ADO) for our SCADA or Product Engineering teams.

3. Resolution: You can track the real-time status of your ticket and the linked ADO task directly through the portal.

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