Troubleshooting: Assistance Required with Configuring ERP Modules in S2K Enterprise

Configuring ERP modules in S2K Enterprise can sometimes lead to setup inconsistencies, missing dependencies, or permission-related issues. If you’re experiencing difficulties completing the configuration process, follow the troubleshooting guidance below to identify and resolve the most common causes.

---

🔍 Common Issues & How to Resolve Them

1. Missing or Incorrect Module Dependencies

Some S2K modules require additional components (inventory, general ledger, warehouse setup, AR/AP, etc.) to be activated first.
Symptoms:

• Setup pages won’t load

• Fields appear grayed out

• Configuration does not save

Resolution:

1. Navigate to System → Module Management.

2. Confirm that all prerequisite modules are enabled.

3. Refresh your session or log out/in to reload entitlements.

4. Retry configuration.

---

2. Role or Permission Restrictions

Users may not have the correct security group or role assignment to configure modules.
Symptoms:

• “Access Denied” message

• Buttons like Save, Activate, or Edit do not appear

• Inconsistent access between users

Resolution:

1. Open Security → Role Maintenance.

2. Validate that the user has rights to:

   • Configure ERP settings

   • Modify system-level parameters

   • Access the specific module being configured

3. Apply changes, then have the user log out and back in.

---

3. Incomplete Company or Global Setup

Some configuration screens rely on downstream company-level or global configuration.
Symptoms:

• Validation errors

• Drop-down fields show no values

• Setup wizard fails to complete

Resolution:

1. Go to System → Global Settings.

2. Confirm that:

   • Fiscal periods are open

   • Business units are created

   • Chart of accounts is mapped (if applicable)

3. Save and refresh before attempting module configuration again.

---

4. Data Conflicts or Stale Cache

Job queues, cached data, or incomplete background processes may interfere with new configuration updates.
Symptoms:

• Changes not applying

• Persistent old values

• Random system timeouts

Resolution:

1. Clear cache in System Tools → Cache Reset (if enabled).

2. Restart background processing jobs.

3. Have affected users log out and back in.

---

5. Integration Layer Not Fully Synced

Modules that rely on third-party integrations (WMS, CRM, E-commerce, etc.) require API configurations to be active.
Symptoms:

• Sync failures

• Missing external data

• Error logs referencing API credentials or mappings

Resolution:

1. Verify API credentials under Integration Manager.

2. Review mapping rules to ensure required fields exist.

3. Run a manual sync to test the connection.

---

🧪 Diagnostic Steps Before Contacting Support

Before escalating the issue, complete the quick diagnostic checklist below:

✔ Confirm you’re using a supported browser or thick client version
✔ Verify network stability (VPN / firewall rules may block services)
✔ Test the configuration from another user profile
✔ Check System Error Logs under Utilities → Error Viewer
✔ Capture screenshots of the exact steps leading to the issue

If the configuration still fails after following the steps above, gather your logs and error details and contact your system administrator or ERP support team.

---

📨 When to Submit a Support Request

Contact support when:

• A required module cannot be activated even with correct permissions

• A setup wizard consistently fails or crashes

• Integration modules cannot connect despite valid credentials

• You experience system-wide issues affecting multiple users

Include in your ticket:

• Module name

• Error message (if any)

• Steps completed before the issue

• Screenshots or logs

• Expected vs. actual behavior

This information helps support diagnose and resolve the issue faster.